The Rested & Rich Real Estate Agent

Taking Two Days Off a Week in Real Estate? Yes, it's Possible!

Sumina Season 2 Episode 5

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0:00 | 31:23

In this engaging conversation, Sumina Bhatti interviews Ryan Gamble, a seasoned real estate agent, about her journey in the industry and the role of meditation in her professional life. Ryan shares insights on managing stress, setting boundaries, and the importance of taking time off. They discuss the challenges faced by real estate agents, the significance of building a referral-based business, and the rewards of helping clients achieve their dreams. The conversation also touches on the impact of market changes and the personal connections that make the work fulfilling.

00:00 - Introduction and Background

01:05 - The Journey into Meditation

03:20 - Meditation's Impact on Real Estate

07:44 - Setting Boundaries in Real Estate

12:15 - Superpowers and Challenges in Real Estate

16:32 - Advice for New Agents

18:51 - Building a Business through Relationships

20:21 - The Richness of Real Estate

22:18 - Finding Gratitude in Challenges

26:23 - The Importance of Our Work

30:47 - Closing Thoughts and Reflections

You can find me on instagram @rested.real.estate.agent, and you can sign up for my newsletter to keep up with upcoming workshops and other offerings on my website www.suminabhatti.com

Introduction to Ryan Gamble

Speaker 1

Welcome to the Rested and Rich Real Estate Agent . Today , my guest is Ryan Gamble . Ryan and I have known each other for how long ?

Speaker 2

has it been Ryan , oh God 13 years . Yeah , Maybe going on 14, . Actually I think Long time .

Speaker 1

Wrong time . Ryan and I met at Orientation , our current brokerage . The very first day we ended up getting lunch together and became fast friends . I then realized we had a lot more in common than just real estate . Ryan has been an active real estate agent in the Austin area for 19 years now almost two decades and as we became friends we realized we had more in common than just real estate , like our meditation practices that help us , help keep us grounded . So I thought Ryan would be a wonderful guest to have on the podcast to help share why she thinks meditation helps her be better at real estate . So take it away , ryan , tell us a little bit about your meditation practice .

The Meditation Journey Begins

Speaker 2

Thank you for having me . I really appreciate the invitation . I always love a conversation with you , sumina , and I'm happy to share . We can start with the meditation practice . As far as that is concerned , mine in college , who was studying philosophy , meditated quite a bit and I I thought it was interesting and I thought I might maybe benefit from it . I didn't know much about it , but I had a book that I was working with to teach me the practice and you know I sat on like a pillow . You know I didn't have like a proper cushion of any kind , but I was just like it was . It was definitely a DIY project and it failed ultimately , I believe , because , um , you know , I didn't have an instructor , I didn't have someone to hold me accountable , I didn't have a community to practice with and , I think , without a community of practitioners to help you , to offer feedback , to let you know that , hey , guess what , like ? The purpose is not to have no thoughts . You know just all the things that we go through in a practice . It just it didn't quite work .

Speaker 2

But fast forward to , it was around 2013 , I believe it was . Yeah , I went by the Shambhala Meditation Center in Central Austin . I'd biked past for weeks , months even , I think it was , and I was really curious about what went on in there . And finally , I don't know , there was this intersection of having watched like a Pema Chodron documentary , I believe it was , or read a book of hers , and then watch a documentary , something it was all pointing to you should go check this out . So I did . I got meditation instruction and that began my path . I try to have a daily practice . Don't always get to sitting , but I try .

Speaker 1

And how do you feel I mean meditation is not separate from anything else that we do in our lives , right Like the meditation practice helps us in every aspect of what we do . How do you specifically find it helps you be a better realtor ?

Speaker 2

Oh

How Meditation Helps in Real Estate

Speaker 2

, totally Well . I find that the days where I meditate in the morning , I begin my day with a sit , specifically a meditation practice sit . I just , you know , I tend to be less anxious and frazzled , more relaxed , more present , you know , until that conversation or text or email comes leaping at me right Like a tiger , I mean I do . I do find , though , that that , overall , I'm just more centered on those days , but , like you say , it's also very much a part of life to incorporate meditation and the practice of being present . Like you know , the other day you had the recording of yourself just enjoying a sandwich and some chips for lunch and being present with your surroundings , feeling the air , smelling the smells outside , hearing what was going on around you . So I think those moments are equally important to actually sitting on the cushion to actually sitting on the cushion .

Speaker 1

And how do you find , when you're in a stressful transaction , which happens to us all , how do you pull pieces of that practice into , let's say , a client who's really agitated about the transaction , who's super stressed and very emotional about the transaction . What are the components there that you're able to draw from to say , not to get caught up in oh sure , drama triangle , yeah .

Speaker 2

Oh , it's so easy to do . I mean , I get caught up in it myself a lot of the time and I do my very best not to pass that along to my clients when possible . But if they find themselves in that drama trap , I think for me zooming out and looking at the big picture is always very helpful . In other words , like let's really think about what it is that we're doing at large . Let's look at it as a cooperative effort to a shared common goal . Let's remember we're collaborating . This isn't war . Yes , people can be very difficult and frustrating and maybe we don't know anything about what's going on in that person's life today . Or , you know , maybe they've got something chronic happening in their lives . You know , I do think , naturally , you know , the process of having agent to agent communication is oftentimes helpful , though I will you know in all honesty , a lot of times when things get really stressful , it's actually the agent on the cooperating side , whoever it may be , that you know sometimes contributes to those stress factors , oh my God .

Speaker 2

Or

Setting Boundaries and Taking Time Off

Speaker 2

the non-cooperating side Right , it's like you need a break . And so I'm always believe it or not , and I don't know if it's a nuisance to people I hope not but I'm always kind of preaching a little bit about the importance of taking time for yourself , taking a break , whether it just be like a digital fast for a couple of hours or even just a day off . I mean , I think , unfortunately , so many agents in our industry are overworked and they maybe don't realize it . But I know so many people that just go 24 seven and they're surprised at the fact that I take two days off a week . And you know , I think it's interesting that agents are kind of shocked by the fact that I take a couple of days a week . My clients not so much . I mean , you know , in my 19 years doing this there's only been one buyer client that told me my particular availability wouldn't work with her schedule Just one . And I find that when you set boundaries , people want to respect them for the most part .

Speaker 1

Yeah , so that's great . Let's talk about that . How did you in real estate work to get it taking two days off a week ? Did you start from that ? How did you get there ? Because we're not a traditional work environment . It's not a nine to six with a boss clocking and clocking out . You know our pay is just determined by what we do . It's not like we're getting paid a set salary at all . So it's easy to work 24 seven .

Speaker 2

Oh , it's so easy . And I mean , you know , by no means am I claiming that on my off days I'm not thinking about real estate . You know , by no means am I claiming that on my off days I'm not thinking about real estate . You know , like , let's be real , we do not really get breaks unless we have someone picking up the slack and quite literally stepping into our shoes and taking over while we are on vacation out of the country . Then maybe I'm thinking about real estate less . But when I'm just going about my usual , you know , wednesday , sundays off , there's always something that's on my mind , especially when I'm listing heavy , which I am at the moment , you know , just kind of reflective of the marketplace at large . I have mostly sellers that I'm working with and I do find that I'm concerned more so with what they've got going on than I might be if I were , say , buyer heavy . Not that I don't worry about my buyers , it's just a different , it's just a whole different can of worms . It's different , it's different .

Speaker 2

Yeah , you know , I think the need for those few days of reprieve , if you will , just kind of naturally came about very early in the game . I started to realize that if I didn't take time off , I wasn't resting and recuperating and I wasn't showing up my best . You know , I mean , I think to be your highest and best and to show up in that way , you absolutely have to take care of yourself and thank God I figured that out pretty early on and I thought long and hard about which days to choose off , because you know there's days of the week but , like , come on a Monday , there's like no days a good day , right , no days a good day . But like you know , there's particular days too . It's like Monday , friday , probably not , both weekend days , probably not realistic . So you know , sunday , wednesday just works . And I'm telling you you can do it too , if you're listening , you can do it too .

Speaker 1

So Sundays and Wednesdays are the days at this point in time you figured out tend to work best for you and you communicate that to your clients up front . I do .

Speaker 2

And you know , in the initial consultation it's a part of our discussion . I feel like , weirdly , I'm not as overtly communicative about my off days when I'm working with sellers . I don't know why that is . With buyers , I mean , because we're seeing each other in person so much more often . It's more of a factor . With listings not so much . It's a little bit different . I don't have to be so forthcoming and I'm not going to lie . I do worry a little bit that I'm going to scare people off . It still happens that I'm like they're not going to want to work with you because you take two days off a week . And then I'm like , oh my God , you're a human person trying to live a life . You deserve to be able to do that . And if they don't want you for that reason , then so be it . And it's , like I said once , only one time , problem for any person and that's fine .

Speaker 1

You'd rather know up front , right , that's not going to work for them and you , because they're going to be frustrated if you're not available on a Sunday and let's say that's their only day off . And you know it's going to be frustrating both ways If they feel you're not being able to take care of them . And you're frustrated because every Sunday they're like can we go look at houses ? And you're frustrated because every Sunday they're like can we go look at houses ?

Speaker 2

Right , right , yeah , I don't know many agents who have two phones , right , like , we have the one phone . It's kind of our everything for personal and business , and so there will be instances . Naturally , when people reach out to you , they text you . Usually they text or email or call on your off days and you can just politely decline and sometimes not even responding at all is okay , because they will remember oh yeah , she's not in the office today . Or if they reach out repeatedly , you can very gently remind them and then they let it go .

Speaker 2

And here's one interesting thing I've found that has arisen from my consistently for the last I think , I started doing this in like 2010 . So for the last 15 years I've been taking those days off and I don't know how this works exactly , but I get fewer emails , fewer phone calls and fewer texts on my off days . It's like clockwork , things just kind of slow down and turn off a little bit for me , and I think it's because I've set a rhythm . I guess , yeah , you say yeah , you've conditioned it and set a little bit for me , and I think it's because I've set a rhythm .

Speaker 1

I guess , yeah , you've conditioned it and set a rhythm over 14 years of that practice .

Speaker 2

Exactly yeah .

Speaker 1

Well , that leads us really well into the next question , which is what do you think one of your superpowers in real estate is what's like the Ryan superpower ?

Memory as a Business Superpower

Speaker 2

Ooh . So I think if I had to pick one thing not that I have a plethora to choose from , necessarily , but the first thing that comes to mind for me is I disagree . Oh well , thank you , I mean , you know we just I think it's easier to . I find it's easier to criticize myself than to praise myself . I do so in a lighthearted way . I laugh at myself all the time . I find a lot more to like laugh . I don't know what to criticize myself about than to praise myself for . But that's a personal problem , y'all . It's just , it is what it is . I'm working on it .

Speaker 2

As far as what is really good elephant's memory , my recall for names , faces , past events and exchanges really lends itself to building and maintaining relationships , which is at the very core of my business . Oh , wow , yeah , I'm lucky in that way . And , on a sad note , you know , um , I'm finding in the last couple of years , part of what leads to the anxiety I have , uh , and cope and manage regularly , is , I think , the fear of losing that memory , because my father was diagnosed with early onset Alzheimer's and , um , I think you know most of us worry about losing memory is at the very core of our existence , right , and so , um , I think I worry that maybe one day I won't . I won't have as good a memory it's certainly not as good now as it was , say , 10 years ago . I mean , that's for sure . That's just , if I'm being real , that's just my age , sneaking up hormones , yada , yada . Yeah , I think memory is really important for me personally .

Speaker 1

I use it to my benefit and then the sort of the opposite of that . What do you think are the hardest components of our work ?

Speaker 2

Oh girl , how long is this podcast session ?

The Hardest Parts of Being a Realtor

Speaker 2

Honestly , nothing , nothing about being a real estate agent is simple or easy . You know , running a business is costly . There is always money out and money in is unpredictable , as you well know . Despite your best efforts , unpredictable Feast and famine are very real and agents are not compensated for their time . Most people are compensated for their time . I mean not everyone , but a lot of salespeople even are compensated for their time . So , regardless of experience and expertise , regardless of marketing prowess and skill sets exercised , an agent may or may not receive compensation for hours , days , weeks or months invested for years , years . That shit is hard , y'all it is hard , and that's why I'm asking myself like am I devoted or am I insane ? I don't know . I'm still asking myself this question .

Speaker 1

I think it's good too , though . Right , because asking the question I think about this with relationships , like asking am I still committed , I want to be in this relationship today ? And being like , yes , I do . Like do I want to be in this work today ? Yep , actually I still do . And we all go through times where we're like do I really want to be in this , especially after a bad transaction . Or you know a client who just goes to you after a couple years and you're like what is happening ?

Speaker 2

Oh , that's the worst , mm .

Speaker 1

Hmm yeah , what would your advice be to a new agent who wants to start out in this career ?

Speaker 2

Really good question . I had the opportunity to mentor a newbie as part of a team that I was building . I would say set boundaries , find a supremely supportive broker and or network of agents . That is huge and obviously , well , maybe this isn't obvious . It wasn't to me when I began and obviously , well , maybe this isn't obvious , it wasn't to me when I began . Don't be afraid of not knowing something . It's okay to say I will find the answer and get back with you . It's okay to say that , and I'm still learning all these years . And you know , I mean , there's no doubt I've put in my 10,000 hours , which supposedly means expert , but I still have so much to learn . I mean , every transaction is different from the last .

Speaker 1

Well , and every market too . Just think about the markets in the past five years the shifted market . That's happened , right . We're constantly learning the lawsuit from last year all the paperwork related to that .

Speaker 2

I mean always , always , always something to be adapting to , always something to be aware of , and obviously just educating yourself and surrounding yourself with people who are paying attention is very important . Am really striving to do is targeting my audience from you know , from the beginning . If , from day one out there pounding the pavement , you can target your audience and focus your efforts on where you want to assist your clients with buying and selling , I think that's a total game changer at the end of the day , when it comes to time spent . And how did you ?

Speaker 1

build your business and what is your main source of business ?

Speaker 2

now Good question though yeah , so

Building a Business Through Referrals

Speaker 2

I say 99% of my business is repeat and referral clients , and I do track my referrals and I track my clients by year and I group them into two categories referrals and repeat clients . Of course , every now and then I'll get a sign call that might , you know , become a client . I do farm my neighborhood and I did have a transaction that resulted from that particular farming effort . But , yeah , just staying in touch with people I've worked with before , doing a good job for them , so that they remember me , I mean I've worked with entire generations of families , which you know like two and three generations of families , which is such an honor that feels really good to know that , untrusted to help people buy and sell the largest assets . I mean , there's nothing more complimentary than receiving a referral .

Speaker 1

Right . I think people don't understand how much we value that . I think , like you , my business is also similar , like I don't advertise or do web leads or anything like that . So whenever someone does send a referral , it's like that matters so much and there's so much just trust in that .

Speaker 2

Yeah , Big time , big time .

Speaker 1

Yeah .

Speaker 2

Yeah .

Speaker 1

Yeah , and so what are some of the best things about real estate that you enjoy ?

Speaker 2

I mean , you know , the possibility of building great wealth exists . And actually I have a limiting belief I'm trying to work through , which is I tell myself that I probably couldn't earn the same income doing anything else . I think that's actually a limiting belief , but at the same time you know , um good Lord , if you really want to , and just go for it , pedal to the metal , nose to the grindstone , 24 , seven . You know , I mean , you're going to see results , you will . You work harder and you might make more money . See , that's also the sort of like I don't know double-edged sword or just the conundrum around it is you can also work very hard and not make a whole lot of money .

Speaker 1

We've all been in that situation too , because it's like the market shifts right , and so what can you do when interest rates went from 3% to 7% or 8% in the span of less than a year ? Yeah , yeah .

Speaker 2

Yeah , it's a real challenge , I think . You know , it seems to me that realtors , at least from what I hear , I don't go out there taking surveys , but you know , from what I hear from like , don't go out there taking surveys , but you know , uh , from what I hear from like the national association of realtors and whatnot , uh , I think we have a perception that's in line with , say , like car salesmen , and I just , you know , I kind of hate that for us because me too . Yeah , lord Right , I mean , we work so hard . People have no idea unless they've done it . They just don't know . Yeah , yeah

What Makes a Truly Rich Life

Speaker 2

.

Speaker 1

Yep , and in keeping in line with the name of the podcast , Rested and Rich in Real Estate , talk to me about what a rich life looks like to you and what how real estate ties into that or helps give you the income to live . What that looks like .

Speaker 2

Sure , you know , last year , when things were particularly challenging , I actually found myself sitting on the meditation cushion in my living room . I was pretty stressed out . There was a lot going on , not only in my professional life but my personal life , and I thought to myself , you know , with as much as I feel like more money would solve my problems and , don't get me wrong , it would have um , I am so grateful to have the wisdom , the support , the friendships , just the richness of my personal life meant more to me than any dollar amount at the time , and it was a realization I came to kind of in my body , not so much an intellectual discussion I was having with myself , and that was a really bright moment for me . Uh , having that , that recognition and and really feeling it and really having gratitude . Uh , I find that gratitude is everything . If you can , if you can be grateful for the business that you have , grateful for what's going on in that particular day , I mean that's enough , that's enough to keep you on the right path .

Speaker 2

And for me , clearly , I've been choosing , day after day , year after year , to continue this roller coaster of a journey . So it must be madness , it's got to be providing me with something great , which I mean . You know . I say that I I don't really tell myself this story anymore , but I say that I got into real estate for the freedom that it provides . I don't know that that's actually realistic . You know , freedom , that's a complicated word , but ultimately I am not fearful for losing my job necessarily , even though I have to go interview for a job every day .

Speaker 2

You know I'm not fearful , especially now , exactly , exactly so I'm very grateful to be my own boss and make my own decisions about what it is that I'm doing . And , of course , what I do is at the whim of other people's choices . In other words , if I've been marketing and working hard to sell someone's home and they decide to take it off market , well you know , that's their choice and that means that I don't get paid for my time , unless I'm seeking reimbursable expenses , of course . But that's just putting me back at zero , not so much , you know , bringing me income , earning income .

Speaker 1

Yeah , so it's like , or like a buyer right , they were going to move to Austin for a job and now they're not . And you've shown them houses for four months , yeah , yeah yeah .

Speaker 2

However , at the end of the day , somehow it all finds a way of balancing itself out . For the most part , there are difficult times and there are off years where that may not necessarily be the case , but you know , it all comes back around and this market will change . It will change before we even realize it . I feel like I don't know this particular set of circumstances we're dealing with , with lots of inventory and not a whole lot of buyer demand . It's been the longest stretch of strangeness that I've experienced in my career . Yeah , and I'm really ready for a change . So tell me it's coming , please . It's coming .

Speaker 1

What I can say is some change is coming . I don't know which which way Change is the only constant right , and this is a question that's not on the list , but it's one I've been pondering these past few weeks , which is why is it important that I continue selling houses when the world's on fire ? Like how am I answering that question for myself Like this it just feels so mundane sometimes to be putting out social media posts or doing a podcast when I'm like the world's on fire . Shouldn't I be doing something more important ?

Speaker 2

I feel you .

Finding Purpose in a Troubled World

Speaker 2

I feel you . I think that's your , your inner activist , your inner , your inner bodhisattva . You know , coming out and going gosh in our own ways with our , with exercising our skill sets and and helping people who may have had this like lifelong dream to make something possible , and we help them get there . I mean , that's , that is a big deal , that's a big ripple , and I understand that it's . You know it might feel like puny or insufficient when we're talking about , you know , countries at war , people , you know , not being able to exercise their own . You know what we believe to be birthrights in terms of , like , civil rights . I'm just a strong believer that we make the biggest impact in our community at large and I do understand what you mean . It feels almost I don't know like petty or kind of gross in a way , to be posting about real estate , but we have to do what we have to do at the end of the day , you know .

Speaker 1

Yeah , yeah , that's what I came to . This is a skill I'm trained in and a couple of my clients right now are queer clients , trans clients , people who are getting out of Texas right , they're like we're getting out of here . For your clients trans clients , people who are getting out of Texas right , they're , they're like we're getting out of here . I know that I can serve you well to help you get the most you can for your property and that is going to be super important to you in the next chapter of your life , so it matters to that client and so that's a service I can provide . Like I have no medical training , right , I can't . I have no way to do other kinds of things that will be helpful to people , but I do have that Exactly .

Speaker 2

Exactly . Yeah , I have trans clients as well who feel like they're under siege and actually have already helped them to leave Texas and they are now considering moving across the globe to basically get out of the line of fire and it just breaks my heart for them . But I'm doing what I can to assist them with my skill sets and that's the best I can do .

Speaker 1

Well , clients move to Amsterdam , so they want to move there . They've been there a year now , I think , and they're very well settled . It was interesting when they moved there , the realtor they used in Amsterdam is also an expat from the US . Like Samina , you should move to Amsterdam , do real estate there . I was like , wow , I've never considered that Like the realtor is like their best guide , because all the systems are so different . They're like the banking system and the credit system and all that , and so it's like their realtor here's how you're going to go about renting a place and here's how that works and you know and connecting them with the other expat communities out in the city . They moved to .

Speaker 2

Oh gosh , whoever they worked with has such bravery . I feel like I think all the time about what it might be like . I've never lived outside of the United States and I would love to . Um , I think there's some level of like fear , or that I just don't have what it takes to adapt to a new environment , which is that is like , so different you know the one you described , with like completely different systems from top to bottom . Like , wow , what a learning curve . I mean I even I even worry about , like gosh , what if I relocated to a different state ? Like , oh gosh , that just feels like damage . Um , but yeah , I mean , you know , that story helps me realize that anything's possible . Whatever you want to do , you can do it . It's just a matter of taking the steps , one one after another .

Speaker 1

And that's the thing I think for this person who is a realtor in Amsterdam . They move there probably trying to solve all the problems for themselves of how do you rent a place here , how does it all work ? And then it's like you know what . I don't know if they were an agent on the US side before or anything like that , but my clients are like she's been great . Whenever you go to a new city , if you want to get to know the nuts and bolts of a city , like go find a realtor .

Speaker 2

Absolutely yes , I would say that's probably another one of my favorite parts of what I do is just guiding people , getting them acquainted , whether it be just , you know , educating them on the process of what it looks like to buy a home , or getting them acquainted with Austin . I love that part . Yeah , I do .

Speaker 1

Yeah , and then , and then I fall in love again . Yes , right , like I do love this , I do love it after all .

Speaker 2

Oh yeah , I mean , just don't ask me that in like July through October , but yeah .

Speaker 1

Um , aside from no , no , I , no , I there's always something to love about .

Speaker 2

Austin , especially as long as both you and I have been in the city . Love it , I love it , and there's something for everyone here . We're so selling Austin right now , aren't we ?

Speaker 1

the last question I like to wrap up with is tell me something that is delighting you this week oh

Closing Thoughts and Weekly Delights

Speaker 1

sure .

Speaker 2

Well , my mom is coming to visit and so I get to take her around like she's a tourist , because I mean , I guess technically she is , and we're going to have an urban day and then we have a rural day and , uh , I hope the rain doesn't get in our way . We really need it , though I mean I'm inviting it . Last night's storm was a lot like it was . It was very loud and a little scary . I think there was maybe a little bit of hail down here , I'm not sure but . But we so needed it and I can feel oh , I know , can you feel like the day after a rain ? It's almost like nature is resting in gratitude .

Speaker 1

I can hear the birds chirping from where you're at right now , and it just the plants . Everything just seems a little like happier , like bouncier .

Speaker 2

I agree , so that was a nice way to start the Monday was just resting in that like post rain happiness , glow , glow , girl . It's a glow , it's a glow .

Speaker 1

Well , Ryan , thank you so much for taking the time and dealing with our tech issues at the beginning of this episode . It's always fun .

Speaker 2

No problem .

Speaker 1

You know , you were so patient , had a power outage over here . No big deal , no problem .

Speaker 2

Gave me time to do some box breathing and calm myself down and just arrive , arrive for the discussion .

Speaker 1

So well , it's such a delight to talk to you . I love your energy and I love how you approach just the ups and downs of our industry and sharing that with with me and our audience today . So thank you so much Well thank you .

Speaker 2

Likewise , I appreciate that you have created this very podcast that is so necessary and needed , I think , so desperately by so many of us , and I would be happy to help get the word out in any way I can .

Speaker 1

Thank you . Thank you so much . Wow , that was such a great episode with Ryan . She's so open and vulnerable with her journey through real estate and I hope that you got to experience that through some of our conversation . Of course , she's also hilarious . Her analogies with real estate being like a roller coaster is just so resonant for me as well , and just her different insights from being in the industry as long as she has . As you know , my podcast , the Rested and Rich Real Estate Agent , is still fairly new . I would love it if you would share it with a colleague in your office and if you're interested in some of my other work and workshops that I offer , feel free to sign up for my newsletter . All the links to find me are in the show notes below . Thank you again and I hope to see you next time on the Rested and Rich Real Estate Agent . Be well .